Quality Control

Our quality control staff will usually do three visits or more in one week if needed to the suppliers to ensure all is going as planned and is finished on time. They will check all measurements are correct and colours match the colour samples we are working with. If it is a wooden item we will perform a moisture test to ensure the wood moisture is at an acceptable level for export. Once the product is matching the specs of the order, the product the Quality Control staff will photograph the item and will sent the image through email or WhatsApp for you to visually check and approve.
Once the goods are ready, we will request the balance payment from you so we can arrange to have the goods collected by cargo and packed ready for loading into the container. On packing day, there is always a representative from our office, to ensure all goes smoothly.

Professional quality control services are critical when purchasing furniture and home accessories and Art Classic Indonesia has one of the most experienced QC teams in Indonesia.

Logistics & Importation Our team does multiple QC checks throughout the production process including early QC checks and multiple stage final QC checks. Also, Art Classic Indonesia generally does not do AQL sampling – we inspect every single item and MC test every single item as required.
We have a team of over 10 full time quality control staff and we are growing. Unlike other agents, we do not use freelance or part time staff to inspect our clients’ product. Each item is checked by a full time Sourcing Indonesia team member who is trained by and reports to the management of the company.  We think  this is important not only to establish accountability but also consistency in the quality and detail of our inspection services.

Please visit our Meet the Team page to find out more about our quality  control staff.

Reporting
For FCL orders from single factories, Art Classic Indonesia provides QC reports per inspection visit including detailed notes and imagery. Art Classic Indonesia also puts together Correction Action Reports following inspections as needed. These reports are shared with the factories in order to ensure that the same problems and issues are not repeated with future orders.

Full Container Load Shipments
Responsibility
At Art Classic Indonesia we take our clients’ orders very seriously and as a result take our job as quality controller very seriously. We work with the suppliers and factories to fix the problems we encounter to ensure that the quality is met and production time is on schedule. We provide diligent QC reporting after each inspection for our clients to review and send daily  updates
and questions as needed.

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